Billing Fees & Info

Listed below is an explanation of how different billing options are calculated, when bills are processed and the fees associated with different billing programs.

 

Members are notified by phone or mail if a check or echeck is returned for non-sufficient funds. The account will be automatically charged a $30.00 Return Check Fee. The fee is based on the Consumer Credit Code. Returned checks must be replaced with cash, money order, or credit card.

Members participating in the Automatic Bank Draft Plan are subject to ACH Denial Fees of $30.00 per bank draft transaction. It is the members responsibility to contact the office 24 hours prior to the billing statement due date to avoid charges. Denial of bank draft can occur if there is insufficient funds, cancellation of account, incorrect information supplied by the customer application, or changes were made to bank draft information while enrolled in program. Members will be notified by phone or mail if a bank draft was denied for any of the above reasons. To avoid late penalties or fees, please contact the office at (765) 569-3133 or (800) 537-3913 when bank draft information has changed.

Reconnect fees apply only to member accounts which are subject to disconnect for nonpayment reasons. If full payment is not received in the office by disconnect date on the bill, the member's account will be subject to disconnect. All past due energy arrears & fees are required to be paid to the REMC office during regular office hours of 7:30 am- 4:30 pm. Collection of electric payments by a field representative is prohibited. All members are notified by invoice the due dates and amounts owed for monthly service provided by Parke County REMC. As a courtesy, an attempt is made to send an automated phone message to prompt members subject to disconnect.

Online payments, for accounts subject to disconnect, should complete transaction before 7:30 am of Parke County REMC time zone to avoid disconnect. Customers completing online transactions after 7:30 am of disconnect day are required to contact the office for reconnection and will be subject to reconnect fees. This also applies to REMC Night Box, which is located at the REMC and has 24 hours access. Payments made in Night Box after 7:30 am will be considered next day's business. To avoid disconnect, please contact a Customer Service Associate in the office to confirm payment and reconnection. Please take the time to visit Online Payment or View Bill options to check your information online or contact the office at (765)569-3133 or (800)537-3913 to confirm your information and phone number.