Billing Fees & Info
Listed below is an explanation of how different billing options are calculated, when bills are processed and the fees associated with different billing programs.
This Billing Info includes details of residential, seasonal or general service which is billed on a monthly basis. To better understand the electric bill charges, we have included below a breakdown of electricity usage, consumer charge, power cost adjustment, and state tax.
The power cost adjustment, which is established on a quarterly basis, is dependent upon Wabash Valley Power Association. In general, it is based on fuel cost associated with generation and distribution of power.
The consumer charge is separate from the basic cost of electricity. This includes the cost of providing service from personnel to equipment and buildings necessary to deliver the best possible service.Also, listed on your bill statement is a month-by-month bar chart of electricity energy usage over the last 13 months. If you should have further questions, please contact Parke County REMC Customer Service Associates, who are ready to answer any questions you may have regarding your bill.
Commercial, industrial, and irrigation accounts are billed with the same charges as above but based on demand. Demand charge will vary from account to account depending upon the peak amount of energy that the account demands. This can benefit the member and cooperative based on leveling the peak over a period of time.
All meters are read on a daily basis by Parke County REMC. We have implemented an AMR (Automated Meter Reading) system utilizing Hunt Technologies Turtle Modules. The Turtle module sends the meter reading through the electrical line to a central processing unit which stores the meter reading every night. The REMC is able to retrieve these meter readings remotely from the office for every meter each night.
Fewer estimated meter readings due to weather or obstructed meters.
Since each meter is read daily, there is more consistency in the number of days of billing.
Electrical usage can now be provided in a daily format vs. a monthly format.
Outage information can be viewed by our office during large outage situations.
Outages can be detected by Parke County REMC with out the home owner being present.
Members can see if they have power to the home by simply seeing if the light is flashing under the meter glass. If there is no flashing light the home does not have power.
Late Energy Payment Fees Bills are calculated between the present and previous month's reading. The due date depends on the member billing cycle and payment must be paid in full, or will be subject to a delinquent charge. The delinquent charge is added the day after the due date of the billing cycles listed below. Delinquent accounts are charged a penalty amounting to 10% of the first $3.00 and 3% of the balance over $3.00 on energy, fuel, and security light amounts on current unpaid amounts on or before the due date. Please allow five days for mailing. Failure to receive bill does not relieve obligation of amount due.
Return Check and E-check Fee
Members are notified by phone or mail if a check or echeck is returned for non-sufficient funds. The account will be automatically charged a $30.00 Return Check Fee. The fee is based on the Consumer Credit Code. Returned checks must be replaced with cash, money order, or credit card.
Automatic Bank Draft Denial Fee
Members participating in the Automatic Bank Draft Plan are subject to ACH Denial Fees of $30.00 per bank draft transaction. It is the members responsibility to contact the office 24 hours prior to the billing statement due date to avoid charges. Denial of bank draft can occur if there is insufficient funds, cancellation of account, incorrect information supplied by the customer application, or changes were made to bank draft information while enrolled in program. Members will be notified by phone or mail if a bank draft was denied for any of the above reasons. To avoid late penalties or fees, please contact the office at (765) 569-3133 or (800) 537-3913 when bank draft information has changed.
Reconnect fees apply only to member accounts which are subject to disconnect for nonpayment reasons. If full payment is not received in the office by disconnect date on the bill, the member's account will be subject to disconnect. All past due energy arrears & fees are required to be paid to the REMC office during regular office hours of 7:30 am- 4:30 pm. Collection of electric payments by a field representative is prohibited. All members are notified by invoice the due dates and amounts owed for monthly service provided by Parke County REMC. As a courtesy, an attempt is made to send an automated phone message to prompt members subject to disconnect.
Online payments, for accounts subject to disconnect, should complete transaction before 7:30 am of Parke County REMC time zone to avoid disconnect. Customers completing online transactions after 7:30 am of disconnect day are required to contact the office for reconnection and will be subject to reconnect fees. This also applies to REMC Night Box, which is located at the REMC and has 24 hours access. Payments made in Night Box after 7:30 am will be considered next day's business. To avoid disconnect, please contact a Customer Service Associate in the office to confirm payment and reconnection. Please take the time to visit Online Payment or View Bill options to check your information online or contact the office at (765)569-3133 or (800)537-3913 to confirm your information and phone number.