Online Login FAQs

Q: Who is Southeastern Data Cooperative?
A: Southeastern Data Cooperative, also know as SEDC, is our Secure Third Party Payment Processing Company. Payments made using Parke County REMC's Online Billing Program are completed through Southeastern Data Cooperative. This payment site is operated and maintained indipendtly of Parke County REMC. After confirmation of payment, Southeastern Data will automatically post the payment to your account at Parke County REMC. Please note the payee on your credit card statement or bank register for this transaction will be listed as "SEDC Utility Payment". If you have further questions please contact our office during normal business hours and we will be glad to assist you.

Q: Do I need a password to log into the Online Billing Program?
A: Yes, each account is automatically assigned a password. To receive your password for the first time please call the office during normal business hours at (765) 569-3133 or (800) 537-3913 or use the “Contact Support” button located on the Online Billing Information screen. After you receive your initial password and you successfully log into the Online Billing Program, you will be prompted to change your assigned password to one that is more meaningful to you.

Q: When I tried to view my bill online by entering my account number and the online password, I get a message "Invalid account number or password". What am I doing wrong?
A: The password has to be entered exactly as it is stored in our database. If you are entering the initial password that was assigned to you from our office it will be in all uppercase. If you are using a password that you have set, you must enter it in the correct case. If the letters are in upper case it must be entered in upper case. The system is very case sensitive. If this is your first visit to this site, you will be asked to change your assigned password to one that is more meaningful to you.

Q: I forgot my password, how can I retrieve it?
A: There are a few ways to get your password if you have forgotten it. You can click the "Password Help" button located at the Online Billing Login screen. From there you can choose to display your Password Hint, or you may choose to have your password e-mailed to you (if we do not have your email address stored in our database and would like it added, please see the next question).

Q: How do I get my email address added to my account?
A: Click the "Account Information" button, located in the Online Billing Program, then select "Account Profile". Now enter in the appropriate information and click submit. This will be sent to our staff for review and entry.