APPENDIX B

NON-RECURRING CHARGES

METER TEST AT REQUEST OF THE MEMBER

The REMC will endeavor to maintain the efficiency of the meters within the allowable accuracy prescribed by the Indiana Utility Regulatory Commission in the “Rules and Standards of Service for the Electric Utilities of Indiana”. The REMC will make a test of accuracy of registration on a meter upon written request of a consumer. A second test of this meter may be requested after twelve (12) months. If a subsequent request for testing is made at less than thirty-six (36) month intervals, and no error is found or any error is within allowable accuracies, then the member shall be charged a fee of twenty-five dollars ($25.00) or the actual cost of the meter test, whichever is less.

TERMS OF PAYMENT

Bills shall be rendered and due monthly. If paid within seventeen (17) days from the billing date thereof as stated on the bill, the net bill amount shall be the amount to be paid. If not paid within the seventeen (17) days from the date thereof as stated on the bills, the gross bill, which includes the late payment charge, shall be the amount to be paid. The U. S. Postmark on mailed remittances will be used as the date of the payment.

LATE ENERGY PAYMENT FEES

Bills are calculated between the present and previous month’s reading. The due date depends on the member billing cycle and payment must be paid in full, or will be subject to a delinquent charge. The delinquent charge is added the day after the due date of the billing cycle. Delinquent accounts are charged a penalty amounting to 10% of the first $3.00 and 3% of the balance over $3.00 on energy, fuel, and security light amounts on current unpaid amounts on or before the due date. Please allow five days for mailing. Failure to receive bill does not relieve obligation of amount due.

RETURN CHECK FEE

Members are notified by phone or mail if a check is returned for non-sufficient funds. The account will be automatically charged a $30.00 Return Check Fee. The fee is based on the Consumer Credit Code. Returned checks must be replaced with cash, money order, or credit card.

CREDIT CARD DENIAL FEE

Members participating in the Reoccurring Credit Card Plan are subject to Credit Card Denial Fees of $30.00 per credit card transaction. It is the member’s responsibility to contact the office 24 hours prior to your billing statement due date to avoid charges. Denial of credit card can occur due to expiration date, cancellation of credit card, incorrect information supplied by the customer application, or overdraft of credit line depending on credit card type. Members will be notified by phone or mail if a credit card payment was denied for any of the above reasons. To avoid late penalties or fees, please contact the office at (765) 569-3133 OR (800) 537-3913 when credit card information has changed.

AUTOMATIC BANK DRAFT DENIAL FEE

Members participating in the Automatic Bank Draft Plan are subject to ACH Denial Fees of $30.00 per bank draft transaction. It is the member’s responsibility to contact the office 24 hours prior to the billing statement due date to avoid charges. Denial of bank draft can occur if there are insufficient funds, cancellation of account, incorrect information supplied by the customer application, or changes were made to bank draft information while enrolled in program. Members will be notified by phone or mail if a bank draft was denied for any of the above reasons. To avoid late penalties or fees, please contact the office at (765) 569-3133 OR (800) 537-3913 when bank draft information has changed.

RECONNECT FEES

Reconnect fees apply only to member accounts which are subject to disconnect for nonpayment reasons. If full payment is not received in the office by disconnect date on the bill, the member’s account will be subject to disconnect. All past due energy arrears and fees are required to be paid to the REMC office during regular office hours of 7:30 am – 4:30 pm. Collection of electric payments by a field representative is prohibited. All members are notified by invoice the due dates and amounts owed for monthly service provided by Parke County REMC. As a courtesy, an attempt is made to send an automated phone message to prompt member’s subject to disconnect.

Online payments, for accounts subject to disconnect, should complete transaction before 7:30 am of Parke County REMC’s time zone to avoid disconnect. Customers completing online transactions after 7:30 am of disconnect day are required to contact the office for reconnection and will be subject to reconnect fees. This also applies to REMC Night Box, which is located at the REMC and has 24-hour access. Payments made in Night Box after 7:30 am will be considered next day’s business. To avoid disconnection, please visit a Customer Service Associate in the office to confirm payment and reconnection. Please take the time to visit Online Payment or View Bill options to check your information online or contact the office at (765) 569-3133 OR (800) 537-3913 to confirm your information and phone number.

Once service is disconnected for nonpayment, reconnection will not be made until the member pays in full all delinquent bills and reconnect fees. A deposit equal to one sixth (1/6) of the annual bill may also be required before service is restored. Reconnect fees are as follows:

Standard Reconnect Fee: $55.00
Applies to service reconnection, when payments are received and posted between the hours of 7:30 am – 3:30 pm.

Service Fee: $55.00
Applies to service continuation, when payments are received and posted between the hours of 7:30 am – 3:30 pm. Before the actual disconnect is made.

Overtime Reconnect Fee: $125.00
Applies to payments received between 3:30 pm. – 4:30 pm.

The member is responsible for all expenses incurred by Parke County REMC related to delinquent accounts.

DEPOSIT

A deposit in the amount of one-sixth (1/6) of the customer’s estimated annual billings will be charged as follows:

Existing Member:
1. If individual was previously a Parke County REMC member, and owes an outstanding bill.
2. If the member is disconnected for non-payment.
3. If the member has found to be involved with meter tampering or theft of electricity.

As a member of Parke County REMC, a credit risk report will verify social security number and credit risk. The following reasons support credit risk checks:
1. If the member has refused to provide Parke County REMC with accurate social security number for identification purposes, service will not be restored.
2. If situation is deemed necessary for accuracy of member account information.
3. Request for new service.

New Member:
All new members will be subject to a credit risk check which will verify social security numbers and credit risk of new member. A deposit may be required according to credit history. The deposit will vary per meter.

Three levels of deposits required are listed below:
Waived $ 0.00
Minimum $70.00
Maximum One-sixth (1/6) of annual billings or two times monthly average

The credit bureau used to conduct credit checks for Parke County REMC is Experian. If REMC is unable to waive your deposit at the time of membership, you may obtain the contents of your Experian credit file. Simply reply to the letter provided at the time of membership requesting a copy of credit report. This will entitle the member to a copy of the credit file, free of charge, if received by Experian within 60 days of the credit check. The Fair Credit Reporting Act requires Experian response within 30 days of request. The address is provided below:

Experian
Attn: NCAC
P. O. Box 9600
Allen, TX 75013

TAMPERING FEE

Parke County REMC will pursue prosecution and charge a fee to the responsible person(s) for the intentional damage to Parke County REMC property and the theft of electricity. Under the following provisions:

1. Meter tampering/theft of electricity.

2. If a meter or service entrance is found to have been damaged or tampered with and an investigation determines such to exist, disconnection of service will follow. These occurrences could be reported to the appropriate local law enforcement personnel.

3. The customer name(s), which appears on the account, will be responsible and may be considered as the responsible party, unless investigation leads to believe that someone other than the customer is responsible. If the customer is deemed to be the responsible party, the customer’s service will be disconnected at the time the tampering is discovered and a meter tampering fee of $150.00 will be charged to the customer’s account. The amount of stolen electricity will be estimated based upon past usage and added to customer’s account. Before the meter will be reconnected, the customer must pay the meter tampering fee, the estimated electricity charges, a deposit of one-sixth annual consumption, and any other charges which may have been related to previous disconnection.

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